Contact Us

How to Reach Us

To keep expectations transparent, customers may contact hexclad about products, orders, shipping, returns, exchanges, payment, or privacy. To keep expectations transparent, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Email, Phone, and Address

For a straightforward customer experience, email customer service at Support@hexcltev.shop or call (385) 487-3253. For customer assurance, written correspondence may be directed to 108 Rushton St, Ogden, Utah 84401, United States.

Order Support

For eligible requests, providing the order reference and issue details helps customer service respond accurately. In keeping with our published standards, a cancellation may be requested before shipment; after shipment, the Refund Policy governs returns and exchanges.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 108 Rushton St, Ogden, Utah 84401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltev.shop
Phone: (385) 487-3253