Payment Policy

About Credit/Debit Card

For customer assurance, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For a straightforward customer experience, checkout presents the payment options currently available for the order.

USD Checkout

For a straightforward customer experience, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. To keep expectations transparent, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Payment Protection

Consistent with these terms, authorized processors handle card credentials through the secure checkout environment. Under this standard, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

Tax and Refund Treatment

As part of this policy, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. In practical terms, refunds that pass review are issued back to the original payment method within 5–10 business days.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcltev.shop
Phone: (385) 487-3253
Physical and return address: 108 Rushton St, Ogden, Utah 84401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)