Refund Policy

Returns and Exchanges

For clarity, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. In practical terms, we ask customers to preserve the product, accessories, and available order information for the return review.

Approved Return Costs

As part of this policy, for an approved no-reason return or exchange, return shipping is paid by the merchant. Consistent with these terms, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

No-Reason Return Exclusions

As part of this policy, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. For customer assurance, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Refund Processing

For customer assurance, begin a return by contacting customer service with the order information and the reason for the request. As part of this policy, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Order Cancellation

For eligible requests, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. As a service commitment, the default authorized return address is 108 Rushton St, Ogden, Utah 84401, United States unless customer service provides another store-approved location.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 108 Rushton St, Ogden, Utah 84401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltev.shop
Phone: (385) 487-3253