Terms of Service

Acceptance of Terms

For clarity, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. For a straightforward customer experience, customers may not use the storefront for unlawful conduct, interference, security attacks, content misuse, or infringement of third-party rights.

Orders, Payment, and Taxes

For clarity, an order is subject to acceptance, payment authorization, fraud review, and product availability. As part of this policy, prices are presented in USD, and Taxes are collected as required by applicable law rather than under a blanket tax exemption.

Merchandise Information

Consistent with these terms, our current assortment covers hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise, with product-specific descriptions and specifications presented on the applicable listing. To keep expectations transparent, catalog details and availability can be updated for accuracy; customers will be contacted when a correction materially affects an unfulfilled order.

Order Changes and Policies

In keeping with our published standards, orders can be cancelled before shipment; once dispatched, resolution proceeds under the Refund Policy. As a service commitment, the linked Shipping, Refund, Privacy, and Payment policies supplement and are incorporated into these store terms.

Applicable Limits

In practical terms, nothing in these terms excludes a consumer right or remedy that applicable law does not permit the store to exclude. For customer assurance, to the extent permitted by law, responsibility is limited to losses reasonably connected to the store's breach and does not extend to misuse or events outside reasonable control.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcltev.shop
Phone: (385) 487-3253
Physical and return address: 108 Rushton St, Ogden, Utah 84401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)