Privacy Policy

Privacy Overview

To keep expectations transparent, this Privacy Policy describes how hexclad handles personal information for its United States storefront and customer services. For a straightforward customer experience, it covers website visits, purchases, service communications, and interactions with our advertising.

Cookie and Advertising Technologies

Where applicable, cookie and similar technologies support essential functions, preferences, analytics, fraud prevention, Google Ads, Remarketing, and Conversion Tracking. As a service commitment, google and authorized partners may use these technologies to measure advertising and provide relevant promotions, subject to their own controls and applicable law.

Information We Collect and Why

As a service commitment, depending on the interaction, we collect identifiers, order details, processor-managed payment information, device and browser data, approximate location, browsing activity, communications, and derived preferences. In keeping with our published standards, business uses include providing the site, completing orders, arranging shipping and returns, responding to customers, detecting fraud, securing systems, complying with law, and improving services.

Consumer Privacy Rights

As part of this policy, although we do not exchange personal information for money, some advertising activity can qualify as sale, sharing, or targeted advertising under CCPA/CPRA and related laws. In keeping with our published standards, eligible consumers may request access, correction, deletion, or portability and may exercise Do Not Sell or Share rights without unlawful discrimination. Under this standard, a recognized Global Privacy Control (GPC) preference is honored when applicable, and direct privacy requests may be verified for security.

Protection and Contact

For eligible requests, retention is limited to reasonable business and legal needs such as orders, customer care, fraud prevention, accounting, claims, and compliance. Under this standard, reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Where applicable, children under 13 are not the intended audience, and consumers may send privacy requests using the contact information provided below.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcltev.shop
Phone: (385) 487-3253
Physical and return address: 108 Rushton St, Ogden, Utah 84401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)